you own your stuff.
every link, every destination, every email subscriber, every piece of art you upload — yours. yala holds it on your behalf, processes it on your behalf, and gives it back to you any time via the public API or the admin UI.
we serve your stuff.
when you publish a link, we route fans to the destinations you set. we don’t change them, reorder them, or insert ads. fan tap → your destination. that’s it.
don't be a jerk.
don’t use yala to spam fans, host content you don’t have rights to, run scams, or send people to malware. if we get a credible report you’re doing any of those, we’ll suspend the workspace and contact you. repeat offenders get banned.
we charge what we said we'd charge.
the prices on /pricing are the prices. we’ll give you 30 days’ notice before any change. you can cancel any time before the change takes effect. existing subscribers get the price they signed up at for at least the current cycle.
we keep things working.
we run yala on infrastructure built for this (cloudflare, supabase, stripe, resend). uptime targets are 99.9% on teams + 99.95% on enterprise with credits if we miss. solo + pro tiers don’t come with an SLA, but we’re held to the same target internally.
we don't promise we're forever.
we’re a small company. we’re not vc-funded; we don’t plan on going under, but if we ever do, we promise 30 days’ notice + a working data export endpoint until shutdown. your slugs and destinations go with you.
cancel any time.
workspace → billing → cancel. takes effect at the end of the current cycle. no questions, no retention call, no dark-pattern flow.
what you can't do with yala.
illegal content (CSAM, terrorism, etc.). copyrighted material you don’t have rights to. financial fraud. redirects to malware or phishing. mass-spamming third parties using our broadcast feature. anything that violates the platforms we integrate with (spotify TOS, apple music TOS, etc.) — those rules apply on top of ours.
liability.
the standard SaaS clause: we’re liable for what we charged you in the last 12 months, no more. if our negligence costs you a million dollars, we owe you what we billed you. that sounds harsh; it’s industry standard. for this reason: keep your data backed up and don’t make yala the only system of record for anything irreplaceable.